Before giving us a ring, we would always ask you to try checking our FAQs which have the answers to most of the common questions that we get asked. Alternatively, see the different options for contacting us below.

If you would like to make a claim for delay, cancellation or missing or lost luggage, please see our CLAIMS page.


If you would like to contact us regarding any matter for which you cannot find an answer on our website, please click HERE.
For technical reasons, at this time our colleagues at Vueling will be managing this service. You will be redirected to their website, but all LEVEL claims will be processed as normal.


To make or change a booking or to add additional services (e.g. add a bag, add a meal package, or choose a seat) please contact us using the applicable number listed below. Please note that local calling rates apply.

Many questions can be answered by checking our FAQs section.

Calls within Spain:+34 901 810 600
Calls within France:+33 (0)1 86 26 93 00
Calls within USA: +1 646 585 9797
Calls within Canada: +1 438 448 4400
Calls within Argentina: +54 011 5984-5995
Calls within Chile: +56 22 5856939
Calls within Austria: +43 1 2675934
Calls within Netherlands: ++31 20 808 1567
Calls within United Kingdom: +44 203 318 8121
Rest of the world (international calling rates apply): +34 931 224 500

If you are contacting us from a Travel Agency:

Calls within Spain:+34 902 757 610
Calls within France:+33 820 242 376
Calls within USA: +1 646 968 0631
Calls within Canada: +1 438 558 3038
Calls within Argentina: +54 011 2040-0206
Rest of the world (international calling rates apply): +34 931 224 599
Calls within United Kingdom: +44 (0) 870 175 00 26 From the UK, calls cost 13p per minute plus your phone companies connection charge.


If you would like to send us written communication, please direct all letters to:

LEVEL Customer Services
Parque de Negocios Mas Blau II
Pla de l’Estany 5
08820 El Prat de Llobregat