COVID-19 information

VERY IMPORTANT: Most countries require that you fill out an entry form before the flight and take a PCR or antigen test 72/48 hours before the departure (even if you are already vaccinated). Please review the entry requirements for your destination. SEE REQUIREMENTS

COVID-19: Policies and special measures implemented

At LEVEL we strive daily to ensure that you can plan your journeys with complete confidence and fly with all necessary security measures. That is why, in conjunction with the healthcare authorities, we have implemented a series of measures to safeguard the health of our customers and crew. We have also relaxed our policies so that you can change your tickets if your plans change.

We hope to see you on board soon.

Last COVID-19 information

SEE REQUIREMENTS

Current situation of LEVEL flights

If you have a flight and it is affected by restrictions, you will receive the notification and the options available to you at the email address provided during the purchase process. In the event that the restrictions do not affect your flight, we will continue to operate as planned.

Our flight plan will apply at all times the conditions defined by the countries of origin and destination. Keep in mind that some governments have limited the entry of passengers according to their origin. It is important that you check if it affects you. In that case, please contact our Customer Service team.

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These are the current conditions by country

[LATEST UPDATE: November 04]

Spain

Only allowed entry for people:

  • Passport or visa issued by any country in the Schengen area.
  • People vaccinated with two doses of the vaccine (except Janssen, only one dose) at least 14 days before the trip and minors accompanying those passengers. The approved vaccines are those approved by the EMA / WHO, they can be consulted in the following link.
  • People comming from Argentina
  • Persons demonstrating documented reasons of force majeure or necessity, or whose entry is permitted on humanitarian grounds.
  • Quarantine Not required
    It is not required to do quarantine at the arrival.
  • COVID-19 test May be required

    1. People comming from Argentina:

    Negative test or vaccination card it is not required.

     

    2. Citizens and residents of the EU and persons authorized to access over 12 years of age must provide:
    • Vaccination Certificate with a vaccine approved by the EMA/WHO at least 14 days before the trip, or
    • Diagnostic Certificate. Negative test PCR, TMA, LAMP or antigens performed within 72 hours prior to arrival at Spain, or
    • Diagnostic Certificate. Negative antigens test performed within 48 hours prior to arrival at Spain, or
    • Recovery Certificate. The recovery certificate has a maximum validity of 180 days

     

    3. Vaccinated tourists from other countries:

    Vaccination Certificate with a vaccine approved by the EMA/WHO at least 14 days before the trip

     

    Children under 12 years are exempt from the diagnostic test.

    The certificates must be written in Spanish, English, French or German. If it is not possible to obtain it in these languages, the supporting document must be accompanied by a translation into Spanish made by an official body.

  • Forms Required
    48 hours prior to the flight the travellers must fill a health form. Since you will have to enter your seat number, you will need to check in for your flight to Spain first and then fill in the form.
  • More information
    For more information check the web page from the Ministerio de Sanidad.

Hygiene and safety measures for flying

We have implemented all the measures recommended by the health authorities, in order to preserve your health and safety.

We have implemented all the measures recommended by the health authorities, in order to preserve your health and safety.

In this video you will find a summary of the measures and recommendations that we have put in place to guarantee your safety on board. If you are going to fly with LEVEL soon, we recommend that you watch it. In addition, on this page you can read in detail each of the measurements, from before flying to what to expect during the flight

Flexible booking

Conscious of the changing situation which we are experiencing, we have relaxed our rebooking policies.

Complete conditions on flexibility LEVEL

MORE INFO